Frequently Asked Questions

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FAQ

Top Questions


What if I decide to cancel my MyMedicare.gov account?
If you decide at any time that you want to cancel your MyMedicare.gov account, you must call 1-800-MEDICARE (1-800-633-4... (more)

What internet browsers should I use to access MyMedicare.gov?
MyMedicare.gov is accessible from a variety of operating systems and web browsers. Please be aware, due to the new look ... (more)

What browser should I use to access MyMedicare.gov when using a MAC?
MyMedicare.gov is accessible from a variety of operating systems and web browsers. For optimal results you can use th... (more)

How do I disable my Pop-up Blocker Software?
Pop-up blocking software packages, such as the Google and Yahoo toolbars, may prevent you from successfully accessing... (more)

What if the website times out?
For security purposes, you will be automatically logged out of MyMedicare.gov after 20 minutes of inactivity. You will r... (more)

How do I determine which browser I am using?
You can manually check your browser version by following the steps below:For Windows 2000/7/XP/Vista· Fr... (more)

How do I enable JavaScript for my browser?
Please use the appropriate steps below to enable JavaScript for your browser: IE 8.0Open Internet Ex... (more)

How do I upgrade to another browser?
To view this site at optimum levels, we recommend that you use Internet Explorer 8.0 or above. To download the latest ve... (more)