Frequently Asked Questions

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Top Questions

Where can I find answers to my Medicare questions? was redesigned to make it faster and easier for you to answer your Medicare questions. To get m... (more)

What is Part A and Part B Premium Information?
The standard monthly Part A and Part B premium amounts can be viewed by using the Medicare Premium Amounts Page link pro... (more)

How do I sign in for the first time?
After you successfully register and get your password letter in the mail or by email, you can sign into ... (more)

What information should I have before completing my Initial Enrollment Questionnaire (IEQ)?
Before completing your IEQ, you should have the following information available: Your insurance card, for insur... (more)

What does the Primary Insurance status represent?
Sometimes, you may have other insurance that pays your health care bills first, while Medicare pays second. Medicare is ... (more)

What are the Plan Comparison Tools?
The link "Find and compare ratings information for all plans in your area" will open a new window where you can view a d... (more)

What does the eligibility information represent?
The Eligibility Information on the Home page shows your Date of Birth, Eligibility Type (Part A, Part B or Part D), the ... (more)

How do I order a replacement Medicare Card? allows you to order a replacement Medicare card. To do so, select the Order Card button located on the Re... (more)

What is Current Plan & Insurance Information?
The Current Plan & Insurance Information section of the Plans & Coverage tab gives you information about your Me... (more)

What is an Authorized Representative?
An Authorized Representative is a person you choose to assist you with Medicare-related matters, such as: • Cho... (more)

What if I decide to cancel my account?
If you decide at any time that you want to cancel your account, you must call 1-800-MEDICARE (1-800-633-4... (more)

How do I view my Part D Formulary information?
You can view the formulary status for your current plan on the My Drug Costs page for the drugs you selected by clicking... (more)

What does the ‘My Deductible Status’ table shown on the Home page represent?
The My Deductible Status table accessed from the Claims menu displays up-to-date deductible information for Original Med... (more)

How do I register?
To begin, click on the Create an Account link in the Secure Sign In section of the home page. You can als... (more)

How do I change my address?
To change your address, you must contact the Social Security Administration and/or the Railroad Retirement Board (RRB) o... (more)

How do I navigate through and complete my Initial Enrollment Questionnaire (IEQ)?
Completing your IEQ online is easy and should not take you more than five (5) minutes. While navigating through... (more)

What if I am not enrolled in a Medicare Advantage plan, Prescription Drug plan and/or Employer Subsidy plan?
The Current Plan & Insurance Information section will let you know that you are either enrolled in Or... (more)

How can I add providers to the Favorite Providers section?
You can add providers to your Favorite Providers section in two ways:1. You can search for a healthcare provider... (more)

What is the Initial Enrollment Questionnaire (IEQ) reminder screen?
New beneficiaries will receive the reminder page when you log on to within 90 days of their entitlemen... (more)

What is the “Download My Data/Blue Button”?
The Download My Data Blue Button feature provides an individual an easy way to download his or her personal health in... (more)

How do I read the Medicare Secondary Payer (MSP) Payment Summary Page?
You can see the My MSP Payment Summary Page if you have open MSP cases. The My MSP tab of provides you... (more)

What if my Medicare Number (HICN) has changed?
If your Medicare Number (HICN) has changed since you first registered on, you will not need to re-registe... (more)

How do I view the drugs on my existing drug list?
If you have previously created a drug list (by obtaining a drug list ID and password date), you can view your existing l... (more)

Having trouble Signing In?
If you are having problems signing in to, please consider the following tips: Register for Acces... (more)

Can I view and/or change my Initial Enrollment Questionnaire (IEQ) information?
Once you are done entering your IEQ information, you will go to the Signature page. This page contains a Preview IEQ but... (more)

How do I read my Part B/Part B-DME Claim based Electronic Medicare Summary Notice details?
The Part B/Part B-DME Claim based Electronic Medicare Summary Notice displays information on a selected Pa... (more)

Where do I find my prescription drug (Part D) claims?
... (more)

What is the Initial Enrollment Questionnaire (IEQ) Confirmation page?
The IEQ Confirmation page notifies you that your IEQ has been successfully completed. You can also choose t... (more)

How do I search for a claim?
The Search Claims page lets you search for your Medicare claims in two different ways: by Claim Number OR by Service ... (more)

I cannot see a particular form that I am looking for, how can I find it?
At this time, users can only complete certain forms online. To search for a particular form , click the V... (more)

How do I read the Preventive Services page?
The Preventive Services tab of provides information about your Medicare-covered preventive services. Medi... (more)

What is COBA ID?
The Coordination of Benefits Agreement (COBA) Program established a nationally standard contract between CMS and other h... (more)

How do I order a duplicate Medicare Summary Notice (MSN)?
The Medicare Summary Notice (MSN) is an easy-to-read statement that lists your health insurance claims information. The ... (more)

What happens if I forget or lose my password?
If you have forgotten your password, you can create a new password by successfully answering the secret question you cho... (more)

How do I initiate a Live Chat session?
... (more)

Where can I modify, add or change my Authorized Representative information?
The Authorized Representative information displayed on the Authorized Representative tab in the "My Accou... (more)

How do I change my password?
Your current password is displayed in the Security/Account Settings section of My Account. To change your password, clic... (more)

What should I do if my address is incorrect?
If the address shown is not your current address, please call the Social Security Administration (SSA) at 1-800-772-1213... (more)

How do I change my email address?
You may have provided your email address during Registration. If this email address has changed (or you would like to ad... (more)

How do I read my Part A Hospital Inpatient Claim based Electronic Medicare Summary Notice details?
The Part A Hospital Inpatient Claim based Electronic Medicare Summary Notice displays information on a selected Part ... (more)

How can I obtain help while navigating the site?
You can access the help pages by clicking on the "Help" link in the upper right hand corner of most MyMed... (more)

Can I change my username?
Yes. You can change your username at any time after you have initially registered on To do so, sign on t... (more)

How do I read my Part A Hospital Outpatient Claims based Electronic Medicare Summary Notice details?
The Part A Hospital Outpatient Claim based Electronic Medicare Summary Notice displays information on a selected Part... (more)

How do I read my Part A Hospice claim details?
The Claim Details page for Hospice claims displays more information on a selected Hospice claim from the Claim Results p... (more)

Why should I register with
Registering with provides you with access to your personalized information at any time. Registering allow... (more)

How do I read my All Claim Types results?
After you submit your Claim search, you will see the Search Results page, with the search criteria you entered o... (more)

What does the Other Insurance section of the homepage represent?
The Other Insurance section shows additional plans in which you may be enrolled. This other insurance is your secondary ... (more)

How do I print My Plans and Coverages?
... (more)

What is the Section A, Question 1 page on the Initial Enrollment Questionnaire (IEQ)?
The modified Combined Disability IEQ Section A, Question 1 page asks whether you are receiving group health cove... (more)

What is Electronic Correspondence?
Electronic correspondence simply means sending you important Medicare information to the email address you provide durin... (more)