Frequently Asked Questions

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FAQ

Top Questions


What if I decide to cancel my MyMedicare.gov account?
If you decide at any time that you want to cancel your MyMedicare.gov account, you must call 1-800-MEDICARE (1-800-633-4... (more)

What internet browsers should I use to access MyMedicare.gov?
MyMedicare.gov is accessible from a variety of operating systems and web browsers. Please be aware, due to the new look ... (more)

What browser should I use to access MyMedicare.gov when using a MAC?
MyMedicare.gov is accessible from a variety of operating systems and web browsers. For optimal results you can use th... (more)

How do I disable my Pop-up Blocker Software?
Pop-up blocking software packages, such as the Google and Yahoo toolbars, may prevent you from successfully accessing... (more)

How do I determine which browser I am using?
You can manually check your browser version by following the steps below:For Windows 2000/7/XP/Vista· Fr... (more)

How do I upgrade to another browser?
To view this site at optimum levels, we recommend that you use Internet Explorer 8.0 or above. To download the latest ve... (more)

How do I enable JavaScript for my browser?
Please use the appropriate steps below to enable JavaScript for your browser: IE 8.0Open Internet Ex... (more)

What if the website times out?
For security purposes, you will be automatically logged out of MyMedicare.gov after 20 minutes of inactivity. You will r... (more)